Shopify — Support
Ongoing Shopify support from the person who built it.
Changes, fixes and improvements handled directly — optional, with no lock-in and no retainer you can't leave.
Changes, fixes and improvements handled directly — optional, with no lock-in and no retainer you can't leave.
A store is never really finished. Products change, seasons change, apps update and break things, and there's always a list of small improvements worth making. What most businesses want isn't a support contract — it's to be able to reach someone who already knows their store.
That's what this is. You deal with the person who built it, so there's no explaining your setup to a stranger and no ticket working its way up a queue.
We don't bundle support into the build to keep a monthly figure ticking over. Plenty of clients run their store themselves after handover and just call when something bigger comes up — and that's a perfectly good outcome.
Your store is yours. There's no proprietary platform, no hostage situation and nothing that stops you taking it elsewhere. We think that's the right way round — support should be something you keep because it's useful, not because leaving is painful.
Keeping the app stack lean is a big part of staying stable; see our 2026 Shopify app picks.
No. Support is entirely optional. Many clients run the store themselves after handover and simply get in touch when a bigger job comes up.
Yes, though we'll usually want to audit it first so we understand how it's been put together before making changes.
You're dealing with the founder directly rather than a queue, so in practice quickly. Genuinely urgent things — anything stopping customers buying — jump the list.
No lock-in. Support runs for as long as it's useful to you.
Tell us what you're building and we'll come back with a straight, honest quote — no pitch, no retainer.
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